Policies
Shipping & returns
How orders are fulfilled, and what to do if something is not right.
Fulfilment
Orders can be shipped or collected locally in Brooklyn. Shipping rates and pickup details are confirmed with each order, and we will tell you when your order is ready.
Turnaround
Timing depends on the size of the run and the state of the artwork. We confirm an estimated completion date when the order is priced.
Returns and reprints
Because garments are decorated to order, we handle returns case by case. Contact us within 14 days of receiving your order with your order number and a photo of the issue, and we will review it with you.
If we have made a production error, we will put it right. If the issue comes from the artwork supplied or an approved placement, we will talk you through the options.
These policies are maintained by the shop and can be updated at any time. If anything here is unclear, ask before you order.